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Assistant Store Manager


General Function

The Assistant Manager acts as a leader in absence of, or in support of the Store Market Manager (SMM) & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

Major Duties & Responsibilities

  • Delivers quality and improvement to meet or exceed all Key Performance Indicators (KPIs): Comp Sales and % Sales to Plan; Conversion & Customer Count and Comp Growth; Increased TrafficStore Operating Profitability; Continuity of Care and Exam Growth & Retention Goals; Net Promoter Score; and Current Year Objectives
  • Demonstrates understanding of retail business and is capable of transferring knowledge to superior sales & business results
  • Learns and understands competition and market trends
  • Supports the SMM in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results
  • Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery
  • Partners with SMM to lead a team through strong knowledge & skills
  • Provides training & guidance to team members leveraging Company provided programs
  • Delivers clear & constructive feedback in a timely manner
  • Informs SMM of any situation that may require any development or disciplinary action
  • Supports recruiting, helps select high caliber team, and helps create talent pipeline
  • Follows workforce management guidelines to optimally staff store
  • Shows great pride in the store appearance & executes visual directives
  • Strives to maintain positive working relationship with ODs
  • Adheres to, and ensures compliance of team to Company policies & procedures; meets or exceeds all goals
  • Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems
  • Performs and understands Administrative Duties
  • Maintains a safe working environment for all
  • Works a flexible schedule, including Nights & Weekends

Basic Qualifications

  • High School Graduate or Equivalent
  • 1+ year(s) Management / Supervisory experience with direct reports
  • Knowledge of Retail Operations and Processes & Policies
  • Strong basic Math skills
  • Familiarity with cash register, computers, & calculators
  • Strong command of the English language for all written correspondence & Oral Communication
  • Strong Communicator & Listener
  • Demonstrated high-level of Selling skills
  • Proven ability to problem solve

Preferred Qualifications

  • College Degree or Equivalent
  • Previous experience in Leadership position within Retail & Customer Service Industry
  • Knowledge of Basic Optics
  • Knowledge of current store merchandise
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • Brand Final Inspector Certification
  • Brand Quality, Fitting & Adjusting Program

Job Type

  • Full-Time Position

Apply Online at to the posting of: Assistant Store Manager for Postal Code M6A 2T9.

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