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Jean Machine - Assistant Store Manager

01.07.15

If you have a passion for denim, if you have your finger on the fashion pulse, if you are sales driven with high energy and you have leadership experience in the retail clothing industry, then we want you to be a part of our management team at Jean Machine.

 

In this role you will oversee day-to-day responsibilities for store operations. You will work closely with the District and/or Area Manager to maximize sales as well as other cross-functional partners (merchandising, store operations, and human resources). You will have overall accountability for customer service and the sales team.

 

Reports to: District Manager

 

Key Job Function and Accountabilities

 

Sales Generation:

• Responsible for achievement of store budgets and maximization of sales in compliance with company policies

• Promote Jean Machine brand

• Prioritize, plan and organize courses of action for self and others to ensure that work is completed efficiently

• Motivate sales staff to meet assigned sales and productivity goals

• Analyze available sales reports

• Demonstrate sales leadership for staff by playing an active role on the selling floor

• Conform to the company’s dress code and present an image that is consistent with the Jean Machine brand

• Performs other duties as assigned by the District Management Team and Head Office

Customer Service

• Responsible for driving key performance indicators by delivering an exceptional customer store experience through associates

• Promote total customer service in a friendly way and as the most important consideration in every transaction

• Ensure all associates provide the highest level of customer service utilizing the “Steps of Selling”

• Resolve all client problems quickly and effectively and escalate to Management or Head Office as appropriate

Operations

 

• Maintain a neat, organized and well stocked sales floor

• Control store expenses and maintain budgets, continually striving to reduce costs

• Responsible for adherence to all loss prevention, security policies and credit policies and procedures

• Responsible for accuracy of P.O.S transactions

• Schedule associates to maintain adequate floorcoverage while maintaining payroll budgets

• Communicate stock replenishment needs to Store Manager

• Ensure special orders handled efficiently, recalls and transfers handled efficiently

• Comply with all Jean Machine store policies and procedures

• Excellent time management skills

Merchandising/Visual

 

• Develops and maintains product knowledge

• Ensures that merchandise is properly ticketed and attractively displayed

• Ability to execute visual merchandising strategies

Human Resources

 

• Recruit, train and develop staff ensuring all positions filled in a timely manner with qualified personnel

• Support, implement and provide follow-up for all training programs

• Continually evaluate the performance of each associate and provide constant feedback to ensure results

• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

• A catalyst leader who is able to clearly convey information and ideas in a manner that engages the audience and helps the individual or team to understand the message

• Proven experience within retail store management

• Motivated to build and grow a successful team from within as well as actively recruit sales driven individuals to continuously improve the business

• Support associates by coaching for performance and applying Jean Machine’s corrective action policy when required

• Ensure compliance with current legislation, health and safety, employment standards and Human Rights

• Ensure all Store Management are aware of and practice effective employee relations at all times and that every associate is treated as per the employee relations policies

Our Values:

Passionate: You are a sales driven individual with a passion for denim and retail who is motivated to sell and ensure personal sales budgets are maintained

Collaborative: You are a positive person who thrives in a fast paced, dynamic team environment

Accountable: You effectively meet the customer’s needs by establishing relationships and taking responsibility for customer satisfaction to close sales

Innovative: You take initiative to do things better

 

Qualifications:

1.5-3 years of supervisory experience in clothing retail

 

Education: College Diploma or University Degree preferred. Specialization in Retail Management or Fashion Merchandising/Design an asset.

Able to use a ladder and lift boxes between 1-30lbs

Available to work nights, weekends, Holiday’s and some overnight shifts as needed

 

Your Career @ JM: The Jean Machine family is a group of talented and driven individuals who love what they do- Selling denim! Our success in the Canadian retail community for over 30 years has been based on our core belief in superior customer service. Jean Machine believes in offering our employees opportunities for professional growth, skill development and career advancement in a relaxed and fun working environment. Jean Machine is an Equal Opportunity Employer

At Jean Machine, our vision is to be the first choice for high quality jeans and casual fashion in every market we serve. Jean Machine is the number one denim retailer carrying the latest fashionable denim brands for young women and men in over 30 prestigious mall locations across Ontario. We are dedicated to customer service and offer the best product selection possible.

 

Jean Machine is an equal opportunity employer, and will make every reasonable effort to accommodate employees with disabilities. This also extends to candidates wishing to be considered for a position at Jean Machine. If you require assistance during the recruiting process, please contact Human Resources at hr@jeanmachine.com or 416-498-6601 (Please do not apply via this email).

 

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