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Fall 2017

Arriving at The Centre of Style

RH Toronto, The Gallery at Yorkdale

Opens Friday, Oct 20

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Hi this is Yorkdale Guest Services. How can we help you?

Part-Time Service Coordinator


The Laura Service Coordinator provides exemplary customer service to every customer. In this role you will support the store in all non-selling functions as per our policies and procedures i.e. POS procedures, merchandising, markdowns, cash desk and administrative functions.


  • Merchandise & Visual Presentation
    • Places goods on sales floor and window mannequins in accordance with visual merchandising directives
    • Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags respecting SOP guidelines
    • Assists management by changing product placement within store to ensure color and product stories are coherent, especially as new goods are received regularly and older goods are sold
    • Completes markdowns and prepares outgoing merchandise (i.e. transfers and special orders) quickly and accurately
    • Ensures Health and Safety standards are met at all times (i.e. backroom clear and free of garbage, exit doors not blocked, hangers stored safely)
  • Customer Service
    • Provides exemplary customer service at cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, etc…)
    • Promotes any loyalty program to all customers
    • Handles customer issues, returns, special orders, exchanges or comments in a professional and positive manner
    • Helps customers returning items find suitable alternatives, considering their unique needs
  • P.O.S. System
    • Executes all P.O.S. procedures accurately and efficiently (i.e. refunds, transfers, special orders, etc.)
    • Controls all cash handling and adheres to loss prevention policies and procedures
    • Completes administrative functions as directed (i.e. extracting communications received via email, special orders, supply orders, etc.)


  • Minimum 2 – 3 years of experience in a retail environment
  • Strong visual merchandising intuition
  • Completes tasks quickly, with sense of urgency
  • Attention to detail
  • Flexible to the hours of the business
  • Lifts approximately 20 – 50 lbs of product / boxes

Please submit resumes to:

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