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Hi this is Yorkdale Guest Services. How can we help you?

Sales Supervisor | Reiss Eaton Centre

09.03.17

Passionate about REISS, going the extra mile and providing exceptional service. Leading by example, you will play your part within the store team, to provide a premium, genuine and tailored customer service experience which exceeds our customers expectations.

You will also help support the management team communicate and motivate team members to deliver targets and operational success of the store.

Key Responsibilities:

  • Deliver a premium, genuine and tailored customer service experience which exceeds our customers expectations; Engage the customer, and build trust and loyalty; Lead by example and coach others to deliver the highest standards
  • Sales – Identify opportunities to sell to our customer through, e.g. Alternative Options, Add on Sales, Outfit Building etc., Encourage and Drive the team to maximise sale
  • Support the store management team develop the team e.g. Act as ‘First Steps’ induction companion or deliver on-the-job training
  • Take on challenges and opportunities to learn and develop yourself
  • Keep up-to-date and an in-depth knowledge of product; Communicate and share your knowledge with store team and communicate positively about the brand
  • Actively engage and undertake duties that supports the store operations e.g. Opening and Closing Activity; Front Cover; Fitting Room Service; Till Point Transactions; Keep store tidy and clean; Process delivery; Handle product – Movement, Replenishment, & Merchandising; Delegate duties and responsibilities to team members ensuring they deliver and complete to the highest standard and in a timely manner
  • Comply and adhere to company policy and procedures including operational processes and procedures including those relating to e.g. Minimising Stock Loss, Health and Safety etc.; Lead by example in adhering to procedures, clearly communicate processes and procedures; Where required train others
  • Communicate appropriately at all times with customers, team members and managers, other employees from other companies and departments; Escalate any customer concerns or employee matters to manager
  • Adapt to changes in requests, store requirements or business needs; Communicate messages and support the team to adapt to changes

Skills & Qualities:

  • Experience in retail fashion and/or service, ideally within a premium or luxury environment, management experience is a bonus
  • Understanding of and/or experience in premium customer service, clienteling and CRM
  • Passion or interest in fashion, design and/or styling
  • Excellent Communication skills and Interpersonal skills
  • Motivated, focused and driven to achieve individual and team goals
  • Team player; With ability to delegate; Work with others to achieve tasks; Ability to work on own initiative
  • Ability to guide/and or coach others
  • Effectively delegate
  • Flexibility; Ability to adapt to changing

Job Type:

  • Full-Time Position

Please send resumes to Reiss.Yorkdale@gmail.com.

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