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Hi this is Yorkdale Guest Services. How can we help you?

Senior Sales-Key Holder

09.13.17

Purpose of Role:
Achieve daily sales targets set by line manager, maximizing sales and profitability. Consistently provides the highest level of customer service, demonstrates exceptional product knowledge and store standards with a commercial understanding of key sales drivers and sales opportunities.

Key Responsibilities:
• Demonstrate the value and importance of customer service in line with company model of the Hunter experience.
• Consistently strive to contribute to the overall productivity of the store and achieve the highest possible level of sales performance.
• Lead by example and demonstrate the meaning and importance of customer service in line with company model of the Hunter experience. Coach and train by observation, feedback and leading by example with exceptional service levels
• Show initiative and ensure all feedback from customers is passed on in a constructive manner. Also, identify sales opportunities and effective business solutions with the Store management team
• Maintain client records in an orderly and coherent manner in which you can maximise on those client relationships to generate further sales to the business.
• Ensure all duties are carried out to the best of your abilities
• Ensure high levels of product knowledge.
• Implement and maintain high levels of store standards
• Promote a positive work environment and maintaining a respectful work place.
• Supports in the development of a team of exceptional retailers at all levels through ongoing coaching and by leading the way in the store standards
• Lead by example, demonstrating Hunter behaviours in all aspects of the store and business procedures
• Uphold and communicate the company culture, demonstrating and supporting Hunter values Job Specification

Experience/Skills required:
• Proven sales experience in a luxury fashion brand
• Outstanding customer service skills
• Demonstrate sound commercial and brand awareness
• Strong interpersonal skills interacting with customers and team in varying situations
• Strong verbal and written communication skills

Please send your resumes to: hunteryorkdale@gmail.com

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