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Assistant General Managers (AGM’s) work alongside their General Manager, helping to oversee both back of house and front of house operations. They are the people our teams look to for leadership and embody our core values: they’re passionate about sustainable food; they’re big dreamers; they understand the power of generosity and mindfulness; they’re driven by the details; and are inspired by art, design and music. AGM’s are masters of all back of house and front of house roles. Leading by example, they inspire their teams to uphold the highest level of service and quality of food. They are responsible for creating a positive working environment and for encouraging those around them to improve and excel on a daily basis. Oh, and did we mention that they also love coffee and seasonal eats? If this sounds like a role you know you would excel in and are interested in joining one of the fastest growing brands in the healthy hospitality space, read on for more details. PRIMARY DUTIES + RESPONSIBILITIES The Team: • Assisting the General Manager in hiring, training and managing a knowledgeable, efficient and personable team • Ensuring their team exemplifies iQ’s brand values and shares our passion for health, wellness and delicious food • Assisting the General Manager in creating a positive workplace by providing feedback and encouraging dialogue and communication amongst team members • Assisting the General Manager in setting schedules for the team each week The Restaurant: • Front of House • Fluency with all front of house equipment (espresso machines, POS Systems, music systems, etc.) • Ensuring all front of house areas are impeccably organized and clean at all times • Taking ownership of all merchandizing efforts (following company directive to create a first-class merchandizing experience) • Back of House • Fluency with all of the Company’s back of house equipment (ovens, food processors, etc.), procedures and recipes • Ensuring kitchen, fridges, freezers, food prep and equipment areas are impeccably organized, in good working order, and clean at all times • Inventory Management • Assisting the General Manager w/ the procurement and inventory management of all food, beverage and other goods for use / sale in the restaurant The Operation: • During peak periods, AGM’s frequently work alongside their teams in both the back and front of house – anchoring the pace and setting the tone for service. They are constantly scanning the restaurant for issues and regularly find themselves working alongside their teams and interacting with guests • AGM’s cultivate confidence, efficiency and positivity in their team by training correctly and helping people improve and learn on a daily basis The Numbers: • Working alongside the General Manager to achieve monthly performance goals (e.g. food costs, labour costs, order accuracy, etc.) as set out by the Company The successful candidate will have flexible availability, including evenings and weekends. Requirements QUALITIES + QUALIFICATIONS WE LOOK FOR: • Embodiment of our core values • A natural leader with the ability to coach others • Ability to manage time effectively and stay organized • Ability to clearly articulate ideas, justify opinions, and make a logical case for any meaningful project you put forward • Prior experience in a retail or hospitality environment is required • Prior experience in a leadership or management role is highly preferred, but not required • Prior experience as a barista is highly preferred, but not required Benefits PAY + PERKS: • $20.00 / hour + tips • Health benefits / insurance • Complimentary food, coffee and tea at our restaurants
Greeting guest and providing friendly service from beginning to end.
Take and deliver drink/food.
Provide suggestions to our guests.
Good time-management skills.
Able to work in a fast paced restaurant.
Great interpersonal and communication skills.
Able to work independently.
MUST be smart serve certified.
Can work a combinations of shifts weekday am/pm and weekends am/pm.
Passionate for drinks! Able to communicate friendly and professionally with coworkers and customers.
Knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, managing inventory and cleaning bar supplies.
Keeping the bar area clean and tidy throughout the day.
Bilingual – English and Chinese/Cantonese/Korean/Japanese/Others
Let patrons know of wait times and contact them as a table becomes available.
Take reservations over the phone, online platforms, or in person.
Maintain a clean, tidy, and welcoming front-of-house experience.
Seat guests at designated tables and take drink orders, if necessary.
Answer questions about the food and beverage menu, as needed.
Understand the needs of wait staff to ensure sections are not overcrowded.