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Pottery Barn Yorkdale is looking for passionate and design savvy individuals to join our sales team!
As a sales associate, you will provide customers with a unique shipping experience by offering excellent customer service, utilizing effective selling techniques, and provide in-dept product knowledge in a fast-paced environment.
If you have a passion for people and design, please stop by or email your resume to Sabrina.
We cannot wait to meet you!
Position Overview
The Sales Professional must embody a passion for creating extraordinary client experiences within the Ralph Lauren brand. First and foremost, the Ralph Lauren Sales Professional must have the selling skills, confidence and drive to exceed sales goals. The Sales Professional must be skilled at developing and nurturing client relationships while identifying opportunities to expand their client’s interest in Ralph Lauren’s lifestyle brand. Sales Professionals hold the critical position of acting as brand ambassadors, consistently exceeding customer expectations and achieving their sales targets. His or her passion for Ralph Lauren is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Sales Professional.
Essential Duties & Responsibilities
Provide exceptional customer service and hospitality by greeting, listening and assisting customers by exceeding their expectations and demonstrating excellent knowledge of the product and styling.
Elevate in store experience by consistently delivering memorable moments to every customer.
Maintain customer correspondence to build and enhance relationships and drive sales.
Drive consistent business through key product pillars. Drive full price volume across all Ralph Lauren lifestyles.
Utilize technology and virtual selling for outreach to clients and offer the full breadth of Ralph Lauren products.
Develop strong product knowledge across the RL Lifestyle catalogues.
Be well informed about the company history, current events and general information about Ralph Lauren.
Knowledgeable in current industry trends and technology including familiarity of competition.
Maintain a professional appearance and behaviors and follow the Ralph Lauren dress, presentation and grooming standards.
Support and leverage all company initiatives as they relate to product launches, customer experience and selling.
Adhere to company policies and procedures at all times.
Assist with inventory, special events and projects as needed.
Perform opening and closing store duties as needed.
Maintain open, professional and ongoing communications with store management, peers and corporate partners.
Ability to network and socialize with our target customers.
Experience, Skills & Knowledge
1-3 years of prior relevant work experience.
Well-developed written and verbal skills.
Excellent interpersonal skills with the ability to build and maintain strong working relationships.
Strong organizational skills and attention to detail is a must.
Ability to multi-task, work in high pressure environment.
Self-starter / proactive mindset / passion for learning.
Position Overview
The Sales Professional must embody a passion for creating extraordinary client experiences within the Ralph Lauren brand. First and foremost, the Ralph Lauren Sales Professional must have the selling skills, confidence and drive to exceed sales goals. The Sales Professional must be skilled at developing and nurturing client relationships while identifying opportunities to expand their client’s interest in Ralph Lauren’s lifestyle brand. Sales Professionals hold the critical position of acting as brand ambassadors, consistently exceeding customer expectations and achieving their sales targets. His or her passion for Ralph Lauren is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Sales Professional.
Essential Duties & Responsibilities
Provide exceptional customer service and hospitality by greeting, listening and assisting customers by exceeding their expectations and demonstrating excellent knowledge of the product and styling.
Elevate in store experience by consistently delivering memorable moments to every customer.
Maintain customer correspondence to build and enhance relationships and drive sales.
Drive consistent business through key product pillars. Drive full price volume across all Ralph Lauren lifestyles.
Utilize technology and virtual selling for outreach to clients and offer the full breadth of Ralph Lauren products.
Develop strong product knowledge across the RL Lifestyle catalogues.
Be well informed about the company history, current events and general information about Ralph Lauren.
Knowledgeable in current industry trends and technology including familiarity of competition.
Maintain a professional appearance and behaviors and follow the Ralph Lauren dress, presentation and grooming standards.
Support and leverage all company initiatives as they relate to product launches, customer experience and selling.
Adhere to company policies and procedures at all times.
Assist with inventory, special events and projects as needed.
Perform opening and closing store duties as needed.
Maintain open, professional and ongoing communications with store management, peers and corporate partners.
Ability to network and socialize with our target customers.
Experience, Skills & Knowledge
1-3 years of prior relevant work experience.
Well-developed written and verbal skills.
Excellent interpersonal skills with the ability to build and maintain strong working relationships.
Strong organizational skills and attention to detail is a must.
Ability to multi-task, work in high pressure environment.
Self-starter / proactive mindset / passion for learning.
Positive energy and genuine desire to work with people.
Proficient in English, other languages a plus.
Passion for the Brand and thriving in a selling environment.
Position Overview
Provide an exemplary customer experience by maintaining efficient and effective support in all store Operations functions as needed, including but not limited to: Shipping/Receiving, Stock Room, Cash Office and operational Administrative duties.
Essential Duties & Responsibilities
Maintain all supplies for Office and Facilities needs and Grooming products for associates.
Work with Accounts Payable to make sure all invoices are approved correctly and promptly.
Partner on Shrink Reduction Plan, providing support in upkeep and execution by demonstrating knowledge of shrinkage control and Company regulations on how to handle problems and reporting of violations.
Coordinate the Accessories repair service process through the external vendor.
Coordinate the engraving and embossing services.
Provide support with inventory preparation and execution.
Partner to assess store processes and procedures, ensuring maximum efficiency and effectiveness. Provide suggestions and solutions when appropriate.
Ensure that incoming and outgoing merchandise are processed according to company regulations and standards.
Demonstrate the ability to read and execute transfer documents, shipping documents, alternation documents, inventory count sheets, UPS/FED-EX documents, sales tickets, vendor packing slips, invoices and other support-related documents.
Execute accurate and effective Cash Office processes and ensures Cash Office is complaint on POS audit section.
Responsible for the control and replenishment of supplies as requested by the General and Department Manager.
Demonstrate a true passion and respect for the product.
Exhibit pride through positive demeanor, body language and personal presentation.
Demonstrate professional etiquette through integrity, honesty and respect for others.
Experience, Skills & Knowledge
Minimum of 2 years of Retail Operations Experience in a support, customer service, or sales capacity
Strong working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint. Strong technical skills with the ability to learn new systems easily
Strong time management skills with the ability to multi-task and prioritize effectively
Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company
Collaborative team player willing to partner with and support all departments
Strong communication and interpersonal skills
Must be able to work shift standing and walking and able to lift approx. 20 lbs
Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit. Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.
The Supervisor is responsible for continuously improving and developing specific management skills by taking ownership of the responsibilities assigned (i.e. Customer Service/ Merchandising/Operations) by the Store Manager and Assistant Store Manager.
What you’ll do :
• Meet and exceed store sales and target
• Provide a continuous focus on customer service and product training
• In the absence of the Store Manager and the Assistant Manager, the supervisor is the primary responsible to open and close the store, ensure the cleanliness, and the re-stocking
• Provide a friendly environment by greeting customers, maintaining solid product knowledge and oversee the customer service provided by the store team
• Support the Store Manager and the Assistant Store Manager ensuring company standards are followed including integrity and loss prevention
What you’ll need:
• 1-2 years’ experience in a store environment
• Customer service and sales skills;
• Positive attitudes and professional behaviors;
• Communication skills and simple problem-solving skills related to basic customer service;
• Good understanding of fashion trends (an asset);
• Experience in visual merchandising (an asset).
