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Oxford Properties Group, 100 Adelaide Street W.,
Suite 900 Toronto, ON M5H 0E2
privacy@oxfordproperties.com

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Assistant Manager

03.08.21

Job Description:

  • SALES & STORE OPERATIONS
    • Sales Analysis: Analyze and review all store sales reports and actions to maximize sales opportunities
    • Inventory Management: Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving; Maintain accurate store inventory including movements, processing damages, mismates, and investigating negative on hands Prepare for and conduct store inventory procedures Communicate all product needs to District Managers
    • Loss Prevention & Security: Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
    • Maintain Health & Safety Standards: Follow all health & safety standards to maintain a safe work environment for all staff and customers including submitting incident reports as required Ensure all store staff follow ladder safety policy
    • Store Set-up & Organization: Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration Communication: Maintain all staff communication boards with current and up-to-date information Effective e-mail management to share relevant corporate and store information with store teams Facilitate management and store meetings to align the team on sales and operational objectives and achieve budgets
  • PEOPLE MANAGEMENT
    • Staff Planning: ongoing evaluation of staff to determine needs, for day-to-day operations
    • On-boarding: positively integrate new and promoted employees within the team and promote accelerated productivity Training: provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance
    • Evaluating: conduct daily/weekly ongoing evaluation using the Performance Tools to share informal and formal feedback for continuous improved performance
    • Scheduling: optimize store schedules to achieve budget and SPH goals; live management of the schedule to react to business trends and manage payroll costs
    • Performance Management: ability to diagnose, develop and review the performance of the staff; conduct annual performance reviews Fun Atmosphere – foster a fun and motivating work environment by building positive relationships and maintaining open communication channels with the team and Head Office
  • CUSTOMER EXPERIENCE
    • Service Model Ambassador: Lead by example Ensure every team member delivers the GEOX Service Model with every customer interaction in a friendly, helpful and sincere way that results in an exceptional customer experience Resolve customer service challenges in a positive and professional manner for a win/win outcome Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary
    • Visual Merchandising Ambassador: Ensure all corporate visual directives are read, understood and applied by all staff Uphold brand presentation by maintaining visual standards at all times Ensure store visual standards are adapted to react to the business results while preserving brand integrity Uphold physical store maintenance standards in order to create a functional, safe, clean and brand propelling store environment
    • Brand Ambassador: Create solid partnerships with the mall, local community and corporate partners to identify business opportunities that results in an increase in store traffic and sales Passionate and knowledgeable of all GEOX technologies, products and patents Knowledgeable in communicating all aspects of product including store collections, best sellers and seasonal product trends Facilitate all staff learning to confidently and passionately interact with every customer

Apply to: gs.yorkdale@geox.com

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