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Assistant Manager, Operations and Visual Merchandising


At Coach, we bring together strong, collaborative people in a culture of mutual respect, support, accountability, and passion for the brand and product. Our goal is to offer an inspirational and modern workplace that allows for exceptional talent to thrive.

We are currently seeking an Associate Manager to work at our Yorkdale store in Toronto, ON

The successful individual will leverage their proficiency in Retail Management to…
• Foster a store environment that delivers renowned and authentic service to create a Modern Luxury customer experience
• Develop product knowledge skills and remain aware of current collections that are in-store and on-line; cascades and trains information to the broader team
• Achieve and exceed goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers
• Support an environment of teamwork, trust and collaboration with peers, customers and supervisors
• Stay current with market competition, industry, fashion trends and customer shopping behaviors
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
• Demonstrate strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.)
• Manage daily operational tasks according to Coach standards including selling and service
• Work with Store Manager to flex store business strategies and selling techniques to contribute to overall store and financial results
• Serve as a leader within the building when upper management is out of the business

The accomplished individual will possess…
• 1-3 years of previous management experience in a luxury retail service environment preferable
• Possess current knowledge of fashion trends and competition in the marketplace
• High school diploma or equivalent; college degree preferred
• Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
• Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

To Apply submit resume at

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