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Oxford Properties Group, 100 Adelaide Street W.,
Suite 900 Toronto, ON M5H 0E2
privacy@oxfordproperties.com

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Brand Ambassador - Seasonal

11.04.19

Position Overview:

The Brand Ambassador, Experience role will be accountable for creating and providing an outstanding customer experience that will exemplify the Authenticity of Canada Goose. They will assist in the execution of the plans and strategies developed by the Store management team. Brand ambassadors will execute in, in store functions in relation to customer experience and operational efficiency. They will ensure excellence in all areas and they maintain Canada Goose’s expectations of quality and authenticity.

Key Responsibilities:

Store Financial Performance:

  • Achieve or exceed personal sales targets and productivity standards.

Engagement:

  • Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
  • Attend and participate in all store meetings, events and product knowledge sessions
  • Demonstrate values and behaviours consistent with Canada Goose’s culture

Customer Experience:

  • Ensure an outstanding customer experience
  • Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
  • Contribute to respective location’s Units per Transaction (UPT) by introducing new, underperforming and strategic categories
  • Develop, maintain and drive personal customer relationship management through clienteling and after sale customer engagement
  • Leveraging in store elements to provide a memorable experience

Operational Excellence:

  • Compliant of store operating procedures to minimize store shrink
  • Handle all Point of sale (POS) transaction in compliant to company standards
  • Support in the upkeeping overall physical store maintenance and standards
  • Responsible for maintenance of the Visual merchandise directives
  • Other responsibilities may be added to meet the needs of the business

Experience, Education and Designations:

  • Minimum of 2 years retail experience, preferably in a customer focused environment
  • Proven track record of successful sales experience
  • Experience working with affluent and luxury brands is an asset
  • High-volume traffic experience is an asset

Knowledge, Skills and Attributes:

  • Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
  • Time management and multi-tasking skills
  • Ability to work efficiently in a fast-paced and team orientated environment
  • Adaptable to the elements that may impact the overall customer experience
  • Excellent communication and interpersonal skills
  • Self motivated, able to work independently and know when to seek guidance
  • Basic skills in Microsoft Office; specifically, Word and Excel are an asset
  • Proficiency in another language is an asset

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