APP Group is the Montreal-based parent company of the Mackage and SOIA & KYO brands. We are creators, wholesalers and retailers of luxurious and quality outerwear, handbags and accessories, sold to upscale retailers in over 20 countries throughout the world. We also operate 5 Mackage stores in Canada and the USA. In 2018 APP Group was pleased to open the first SOIA & KYO store in Toronto. Since our foundation in 1990, our operations continue to expand annually with offices currently in Montreal, Toronto, New York, Miami and Shanghai.
Reporting to the Store Manager, the Sales Associate provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day operation at the store, including the support of all visual and brand directives.
What you’ll do :
Offer an exceptional client experience at all times;
Provide timely and informative product knowledge of the brand by explaining the characteristics, the advantages and the benefits of our products;
Participate in the daily operations of the store for optimal effectiveness (merchandise reception; labelling, merchandizing, POS operations, inventory management, etc.);
Communicate with customers on a regular basis to share upcoming promotions, arrival of new collections and increase customer loyalty;
Always demonstrate a strong presence on the floor to ensure loss prevention;
Ensure a strong product knowledge mindset by keeping the current, technical, functional and fashionable details of our products up-to-date;
Promote the brand image, in each customer interaction.
What you’ll need:
Customer service and sales skills;
Attitudes and professional behaviours;
Problem solving skills (related to customer service);
Good understanding to fashion trends (an asset);
Experience in visual merchandizing (an asset).