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Suite 900 Toronto, ON M5H 0E2

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Sales Positions – Premium Retail Apparel


Woolrich, Incis seeking fashion minded individuals to join our Yorkdale Shopping Centre team. Showcasing the John Rich& Bros. European apparel collection, our upscale boutique store features contemporary outerwear and sportswear collections, Made in the USA blanket collection and other lifestyle accessories.

Apply in store or submit resume via email to jIrani@woolcan.com

JOB DESCRIPTION – Sales Associate Status: Full time or Part time + hourly + commission

ESSENTIAL RESPONSIBILITIES: (Includes but are not limited to)

  • Achieve and exceed Goals: personal sales, Average Dollar Sale (ADS), Units per Transactions (UPT)
  • Engagement with the customer in accordance Woolrich selling and service standards
  • Effectively demonstrates and adheres to all Company initiatives, M.O.D, Clientele Program, Dress Code
  • Adhere to Clocking in/out procedures
  • Process all Best Store transactions accurately and efficiently
  • Process all returns and exchanges professionally
  • Follow up with customer charge sends, repairs and holds
  • Maintains Company merchandise presentation and marketing standards
  • Maintain standards of cleanliness and organization
  • Maintain store and staff safety
  • Attend all store meetings
  • Assist in inventory preparation and execution
  • Work with all associates in the store to maintain a professional and productive work environment
  • Adheres to all Company Policy and Procedures
  • Adheres to all local, state and federal laws
  • Professionally interacts with all levels of Management and Corporate representatives
  • Influence and assist the customer in making purchases that satisfy the customers’ needs and desires to achieve the store goals


  • Adaptability
  • Communication (written, verbal and listening)
  • Decision Making
  • Results Driven
  • Customer Focus
  • Initiative
  • Sense of Urgency
  • Time Management
  • Organization
  • Detail Oriented
  • Teamwork
  • Professionalism


  • Ability to communicate with co-workers and customers
  • Ability to read, count and write to accurately complete all documentation and reports
  • Ability to perform fundamental mathematical calculations
  • Ability to freely access all areas of the store including selling floor, stock area and register area
  • Ability to operate and use all equipment necessary to run the store
  • Ability to climb ladders or stairs (depending upon store design)
  • Ability to move or handle merchandise and boxes throughout the store generally weighing 0 –40 pounds
  • Ability to work varied hours: nights, days and weekends to support the business needs
  • Standing, walking, squatting the majority of the work week
  • The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where such accommodations do not pose an undue hardship.


  • Minimum of 2 years previous customer service experience (luxury preferred)
  • Loyal customer base or experience with Clienteling (preferred)
  • Accuracy with money handling
  • Basic mathematical ability
  • Ability to work well under pressure
  • Ability to work in a fast paced environment

Woolrich, Inc. is an equal employment opportunity employer and all qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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