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Senior Sales Associate ( Key Holder)

09.17.18

Position Overview:

To effectively and consistently provide excellent customer service and maximise sales while maintaining an enjoyable and professional working environment representing the Mulberry brand.

Duties and Responsibilities:

Customer Service & Selling
• Provide every customer with a luxury customer service experience in line with the company’s expectations
• Consistently strive to overachieve in set KPIs i.e. ATV, UPT, SPH and other set targets as per the needs of the store and business
• Use product knowledge in different categories to maximise and drive sales
• Respond to and follow up sales enquiries using appropriate methods and tools while building clientele
• Engage, develop and maintain key relationships with the core luxury consumer

Operations
• Maintain stock awareness in all categories in order to maximise selling potential
• Ensure VM presentation standards meet company requirements and reflect the brand
• Ensure housekeeping standards are maintained to a high standard to reflect a luxury brand
• Assist in the planning and delivery of store event
• Carry out additional duties and to take on extra responsibilities as and when required
• Support the stores shrink plan by following operational best practices and seasonal shrink focuses

People / Brand Focus
• Develop personal skills through actively participating in the store’s learning environment
• Adhere to all Company Polices and Standards of Procedure
• Demonstrates and understands the Mulberry values and behaviour

Ideal candidates will have:

  • A proven track record in retail; luxury experience is preferred
  • A passion for working in a team to exceed sales targets and customers’ expectations
  • Exceptional customer service and clientele skills
  • Engage, develop and maintain key relationships with the core luxury consumer
  • Consistently strive to overachieve in set KPIs i.e. ATV, UPT, SPH and other set targets as per the needs of the store and business
  • A strong desire to succeed being pro-active and a self-starter
  • Excellent verbal and written communication skills
  • The ability to be flexible when required as per the needs of the business
  • An ambassador for the Mulberry brand that exhibits a passion in all aspects of the role

To apply please send cover letter and resume to Lida.Ghalam@Mulberry.com

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