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Store Manager - Loft

08.27.18

Brand Overview:

LOFT launched in 1998 and today has over 650 full-price and outlet stores in Canada, Mexico and in over 46 US states. LOFT creates modern, feminine and versatile clothing for a wide range of women with one common style goal: to look and feel confident, wherever the day takes them. From everyday essentials to attainable trends, LOFT consistently serves up color, print, pattern and novelty that never compromises on quality and fit (from petites to plus to tall to maternity). We connect with millions through LOFT.com, email, social media and our stores. LOFT’s mission is to deliver to each of them the styles that reflect the world she lives in, because we know there’s no one way to look, live or feel great-we embrace them all.

We believe what you do is just as important as how you do it. We’re committed to fostering a community where all Associates lead with their strengths, feel connected to what we stand for, are accountable to growing our culture together, and are supported in their individual development. You’re invited to discover the unparalleled opportunities that await you.

Position Overview:

To lead and direct all activities required to achieve all store goals, including financial objectives, client service, human resources management, operational controls, payroll and operating expenses, loss prevention, and merchandising presentation while driving both associate and client engagement.

Primary Responsibilities/Accountabilities:

  • Lead and direct all store activities
  • Embraces our values & sets an example through his/her behaviors
  • Responsible for compliance with all ANN INC. practices, procedures, standards and guidelines
  • Additional responsibilities as assigned by the District Manager

Direction/Revenue Generation:

  • Defines and develops a clear business strategy to grow sales & profits and maximizes opportunities to generate additional store volume/revenue
  • Sets clear and measurable goals aligned with brand strategy; adjusts as needed to maximize results and keeps team on track to goals
  • Achieves quantifiable performance results (e.g. Net Sales, ROV, Conversion, DPT, UPT, Payroll, Inventory, Shortage, Operational Assessments, and Credit Cards)
  • Directs client service efforts that are consistent with ANN INC. standards; coaches associates on client interactions to increase transactions and capture client opportunities
  • Drives revenue by proactively managing teams to embrace ANN INC. service standards while effectively performing Store Leadership responsibilites
  • Analyzes and uses business reports to identify missed opportunities and to positively impact store performance
  • Demonstrates ability to manage complex and competing priorities

People Management:

  • Understands and models the ANN INC. culture and ensures compliance with all ANN INC. Purpose, Values & Behaviors, Practices, and store operational standards
  • Fosters a client-focused team environment as Manager on Duty, driving volume and anticipating clients’ needs
  • Achieves excellent client service by role modeling the ANN INC. service standards
  • Takes responsibility to immediately address client concerns
  • Delivers an engaging assimilation and investment experience that is personalized and positions an Associate for excellence in role and career progression over time through the use of ANN INC. tools
  • Adheres to Human Resource standards by following the general practices outlined in Company policies, procedures, standards and guidelines
  • Recruits, attracts, selects, hires, and develops diverse talent. Proactively fills positions with qualified talent based on fit to brand and fit to team
  • Develops team to accomplish store’s business objectives through recruitment, selection, coaching, investment, retention, and motivation
  • Conducts regular, effective performance discussions; sets clear objectives and holds Associates accountable to goals. Proactively provides timely feedback to associates, rewarding and recognizing to drive retention and engagement
  • Holds self and associates accountable for achievement of financial results and statistical standards
  • Manages conflict and coaches by applying ANN INC.’s recommended processes, standards and guidelines
  • Empowers and involves associates in decision-making processes
  • Treats others fairly and with respect, valuing differences; builds relationships based on an individual approach
  • Receives feedback and fosters dialogue around solutions
  • Invests and develops associates through an individualized approach my matching talent with tasks and delegating challenging assignments to stretch capabilities and grow associates
  • Fosters team commitment through support, relationship building, and recognizing individual contributions
  • Shares information and communicates clearly and in an accessible manner to all levels
  • Leads by effectively managing through change and adversity

Operational Excellence:

  • Efficiently executes Brand visual standards and standard operating procedures
  • Effectively prioritizes and controls workload through successful planning (i.e. daily, monthly, quarterly, etc.) and delegation
  • Leads and directs execution of task directives with designated time frames while using tools and resources to drive a high level of productivity – Price Changes, Mark Out of Stock (MOS), StyleFinders, Distributed Order Maintenance (DOM), Merchandising Needs, Payroll Adjustments, Processing of Shipment, Transfers, and Proper Claims Process
  • Approves and adjusts weekly schedules to maximize productivity and control payroll spend
  • Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the business
  • Ensures compliance with Loss Prevention practices and completes operational assessments to protect company assets
  • Ensures compliance with all ANN INC. policies, practices and procedures and all federal, state, and local laws
  • Leverages tools, processes, and best practices to drive operational excellence and consistently executes Standard Operating Procedures (SOP’s). Maintains the store’s organization, appearance, and cleanliness according to Standing Operating Procedures (SOP’s)Recommends ideas to improve standards and processes

Product/Brand Management:

  • Leads execution of visual merchandising updates and product placement within corporate guidelines and maintains visual expectations as defined by the Visual Merchandising Standards
  • Uses product knowledge tools to execute directives and interpret Store Sets
  • Brings to life company brand initiatives to the physical store layout
  • Initiates continuous product movement based on company directives, client profile, and store sales
  • Aligns and integrates strategic activity on the floor, which includes recovery and restocking
  • Understands and can clearly articulate the company’s brand positioning
  • Educates associates on marketing initiatives, product placement, lifestyle concepts, and product knowledge
  • Applies knowledge of product with internal and external clients
  • Represents the brand and holds managers and associates accountable to Company standards
  • Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.’s dress code guidelines
  • Provides feedback to District Manager on trends in the retail marketplace

Position Requirements:

Human Resources: Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance, practice, etc.Client Service: Demonstrate ability to function as a role model, ensuring that the client remains the top priority

Store Operations and Organization: Demonstrate ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activitiesLeadership: Proven ability to respectfully challenge and motivate the management team and associates

Merchandising: Knowledge of visual standards and techniques, and ability to implement and substitute with ANN INC.’s guidelines

Communication: Demonstration of strong verbal and written communication skills to Store Team, District Manager, Functional Business Partners, and Clients

Business Analysis: Ability to forecast and analyze business trends, take actions on findings, and manage payroll expense in order to maximize store performance

Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts. Must have open availability. Overnight travel occasionally required

Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room, and office

Educational Requirements and Experience:

Minimum Requirements:

  • Associates or Bachelors Degree Preferred
  • Two years Store Manager experience in the service industry with proven results

    LOFT GTA stores. Please email your resume to JLatchin00@scs.anntaylor.com

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