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Team Lead

08.10.18

At LensCrafters, we love eyes and we care about the people behind them.

LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.

With a career at LensCrafters, you’ll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you’ll be helping people look and see their best.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail
Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.
Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.
Strives to achieve exceptional results with every customer and patient every time.
Serves as a responsible alternate store key holder.
Brings associate opportunities to the attention of management directly & in a timely manner.
While working in Lab, if applicable
Custom fits glasses & precisely places prescription in lenses.
Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
Edges & mounts only when needed & within company guidelines.
Ensures finished eyewear meets optical standards & customer requirements.
Ensures associates complete training, & routinely conducts eyewear inspections with excellence.
Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.
Ensures approved safety programs are implemented & maintained consistently per standards.
Creates a safe working environment for all. Demonstrates safe work practices.
Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.
BASIC QUALIFICATIONS

HS diploma/GED
Strong optical & retail experience
Knowledge of current optical theory & merchandise
Strong communicator & listener
Strong inter-personal skills
Strong basic math skills
Sales skills
Problem solving ability
Familiarity with cash register, computers & calculators
Leadership & training experience
Edging & mounting experience
Basic optics knowledge & optical measurement experience
PREFERRED QUALIFICATIONS

State licensure (if applicable) &/or ABO Certification in non-licensed states
LensCrafters Final Eyewear Inspector Certification
LensCrafters Quality, Fitting & Adjusting Program
Optical machinery/instruments experience
Customer service experience
AccuFit Digital Measurement System certification
Knowledge of current store merchandise & lens options

 

Please apply in store.

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