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Centre Capacity


Centre Capacity

Home Visit Services

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Live Chat

Questions? We’re here to help! Our representatives are at your service during shopping centre hours.

Text: 647-749-7467
Call: 416-789-3261

Phone Charging Stations

Five stations are located throughout the centre. View on map.

Lost & Found

If you have misplaced an item, contact Security at 416-256-5097 or visit the Security Office.

Auto Aid Services

Our security team can provide helpful auto services including battery boosts and assistance with flat-tires. Personal escorts to  your vehicle are also available. For more details, call Security at 416-789-9950.

Tire Inflation Station

Two complimentary tire-inflation stations are on site to serve drivers and cyclists. They are located on Parkade E – P1 & Parkade G – P1.

Gift Cards

View Yorkdale gift card options here.

Personal Styling

Whether you need a little fashion advice or an entirely new wardrobe – our expert team of stylists are at your service.

For a fee of $195, Yorkdale’s Personal Styling service offers:

  • A two-hour, one-on-one consultation and private shopping session designed for you
  • Complimentary valet parking

To learn more and to book an appointment, contact our Style Concierge at style@yorkdale.com.

Read our FAQ.

Family Care

  • Family Washroom – Yorkdale offers three family washrooms equipped with change tables. View on map.
  • Nursing Room – For your convenience, the centre has four nursing rooms. View on map.
  • Expectant Mother & Small Children Parking – Yorkdale has designated parking stalls for expectant mothers and visitors with small children near each entrance.


Occupancy information is for your safety, convenience and to help you plan for your visit. Shopping centre capacity is calculated using social distancing guidelines and local regulations.​

Centre capacity percentage is posted at the top of this website and indicates the current percentage of the approved public health capacity per the region’s zone. Our approved numbers are below. When capacity reaches 80%, centre doors will close to manage occupancy.

Collapsible Content

  • How often are you updating this information?

    Yorkdale's management will receive live updates on how many guests are in the mall via the traffic counting system.

  • How will capacity levels be communicated? What happens if the area has reached max capacity or is in the red zone?

    Centre capacity will be posted on our website to assist guests in planning their visit and determine the best times to shop. Once capacity level reaches 80%, security staff will be positioned at select entrances in preparation to close our doors, should we reach capacity and need to operate on a one-out, one-in system. Once capacity level reaches "Red" or 100%, select entrances will operate on a one-out, one-in system. Security staff will monitor these entrances and ensure physical distancing is being maintained in line-ups to enter the shopping centre.

  • How do stores manage capacity? Are you able to provide capacity for every store?

    The maximum capacity of each store will be posted on the store front. Each store will manage their own line ups. You may also refer to our virtual line available here for a more convenient and safe storefront pick-up. Through this tool, you will receive a text confirming your position in line and average wait time.

Hours & Directions

For hours and directions, please click here.