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  • Hours Per Week:   40

    Type of Work:   0-2 years experience required

    Description:
    Superfly Media Experiences, LLC is opening The FRIENDS™ Experience, The One in Toronto, an experiential exhibit based on the famous sitcom. Superfly is looking for Team Members who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.
    Job Summary: Superfly is seeking a Team Lead, Guest Services to cultivate and foster an engaging, positive, and inspiring environment for our Guests and Team Members. This position will be responsible for delivering an outstanding guest experience by supervising the front-line team.
    This position will work closely with Team Members and directly with Guests to help create an immersive, welcoming, and positive experience. They will oversee a team of about 50 team members responsible for ticket sales, line control, and photo operations. The ideal candidates thrive in fast-paced environments, has the ability to work with a variety of personalities, and can project a positive image to both team members and visitors. This temporary role is expected to run from approximately June 27th, 2022 through January 2, 2023. The position pays CAD$20.00 per hour.
    Primary Responsibilities
    • Oversee day-to-day experience floor operations including, but not limited to, ticketing, guest services, and photo operations
    • Learn and become a subject matter expert on operations policies, processes, procedures, and standards
    • Help to train and develop a world-class operations team
    • Actively participate in defining the team culture and incorporating it into the operation
    • Assess the effectiveness of the team, providing feedback to management, and enforcing disciplinary actions as outlined in the employee handbook and training
    • Maintain and oversee the daily break schedule to ensure employees get required breaks and move through assigned positions efficiently
    • Manage staff timekeeping system, ensuring that team members are accurately and appropriately clocking in and out for their shifts
    • Enforce the dress code
    • Jump into any area of the operation as needed
    • Complete daily summary reports in a timely and professional manner
    • Additional duties as assigned
    Requirements:
    • Must be able to remain in a stationary standing position more than 50% of the time
    • Must be able to move about inside the exhibit space
    • Occasionally lifts and moves items / equipment weighing up to 50 pounds
    • Able to work a variable schedule including nights, weekends, and holidays
    Your strengths include:
    • Exceptional communication skills
    • Organized and detail oriented
    • Ability to multitask
    • Leading by example
    • Self-Starter and proactive
    • Maintain grace under pressure and enjoy working in a fast-paced and fluid environment
    • Excellent problem solver with the ability to troubleshoot and come up with creative solutions
    • Ability to effectively interface with the public and handle emergency situations in a calm and authoritative manner
    • Experienced in customer service, communication, written and interpersonal skills
    • Experienced with POS systems and Gmail
    • Strong leadership skills
    Your experience:
    • High school diploma (or equivalent), some college is preferred (current students welcome to apply)
    • At least 6 months of supervisory or commensurate leadership experience
    • At least one year experience in guest-focused business (retail, restaurant, experiential, hospitality, etc.)
    • Experience working in the Attractions and Amusement Industry welcomed
    • Experience using a ticketing system
    Why work at Superfly: We are idea evolvers, people lovers, music nerds and passionate humans who are constantly striving to enhance our industry leading work. We have fun taking work seriously. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply. Accommodations during the application process, including disability-related accommodations, are available upon request.

    Application Medium:

  • Type of Work:   2-5 years experience required

    Are you passionate about your skincare routine? Do you want to share that passion with others? If the answer is yes, we want you to join our family at Kiehl’s! We are an ever-growing company with an entrepreneurial spirit, dedicated to first class skincare services, personalized customer experiences, and giving back to the communities we serve through unique philanthropic initiatives. If you share our ideals, we invite you to join our team! * Must be 18 years or older with high-school Diploma or Equivalent * Must have 2+ years of retail experience * Management experience an asset. * Must be resourceful, flexible, and have the ability to solve problems in a timely manner. * Must be available to Help work evenings and weekends * Must be able to work on the sales floor for extended periods and lift up to 25 lbs. on a regular basis * English Mandatory, Mandarin an asset

    Application Medium:

    Apply via Email
  • Type of Work:   2-5 years experience required

    Are you passionate about your skincare routine? Do you want to share that passion with others? If the answer is yes, we want you to join our family at Kiehl’s! We are an ever-growing company with an entrepreneurial spirit, dedicated to first class skincare services, personalized customer experiences, and giving back to the communities we serve through unique philanthropic initiatives. If you share our ideals, we invite you to join our team! * Must be 18 years or older with high-school Diploma or Equivalent * Must have 2+ years of retail experience * Management experience an asset. * Must be resourceful, flexible, and have the ability to solve problems in a timely manner. * Must be available to Help work evenings and weekends * Must be able to work on the sales floor for extended periods and lift up to 25 lbs. on a regular basis * English Mandatory, Mandarin an asset

    Application Medium:

    Apply via Email
  • Type of Work:   2-5 years experience required

    About us DIESEL is not just about a pair of jeans. It’s a statement on individuality and self-expression, a battle cry for innovation, artistry, and technical expertise, driven by the belief that passion is the greatest muse. Renzo Rosso founded Diesel in 1978, creating a lifestyle brand rooted in denim but forged with an unwavering vision for the future. JOB PURPOSE The Sales Associate assists with the achievement of store goals and is responsible for personal sales goals by providing excellent customer service at all times and by representing and supporting the Diesel brand and values. JOB RESPONSIBILITIES SALES / PROFIT Assist in the achievement of store goals. Achieve personal sales and Key Performance Indicator goals as assigned by the Store Manager. CUSTOMER SERVICE Provide excellent customer service at all times, promoting the messages outlined in the Diesel Customer Service book and training program. Welcome the customers like guests in our home. Greet customers. Approach customers in an individual way. Discover and understand customer purchase needs. Propose merchandise to customers and facilitate complementary sale. Develop client loyalty. Apply telephone policy. Develop and retain long-term clients and add new customers to the mailing list. Maintain a positive, professional and sales-oriented attitude. Answer customer questions and escalate issues to management. Maintain thorough understanding of all aspects of company history, customer service, product knowledge and policy and procedures. Maintain a positive and cheerful attitude and collaborative teamwork PRODUCT MERCHANDISING Maintain and update product knowledge using all available product information tools. Develop and maintain a thorough understanding of the fashion industry and market trends. Communicate product needs to department head/management. Communicate product quality issues to department head/management as necessary. Replenish products as requested by the department head/store management or when needed. Be aware of any back stock and product inventory levels. VISUAL MERCHANDISING Study the Seasonal Visual Merchandising Book provided. Maintain visual merchandising criteria and quantities according to Diesel standards and guidelines. Make sure that product is accurately coded, tagged and priced. Provide store Management with appropriate feedback. OPERATIONS Apply all store operations policies and procedures provided by Head Office. Read and understand all information posted on store communication boards. Perform operational and any other duties as requested by the department head or management. Maintain a clean and organized department at all times to create a comfortable shopping experience. Ensure that all sections are cleaned and dusted every morning. Ensure that back areas are cleaned and well maintained. Attend all store meetings as directed by management. Maintain knowledge and understanding of store sales goals. Provide best individual performance in line with Diesel customer service, visual merchandising, merchandising guidelines and standards. LOSS PREVENTION Follow all loss prevention policies and procedures and report any concerns to store management. Check stock daily to ensure that all products are alarm tagged at all times. Be aware of security in the shop at all times and be vigilant without appearing overly suspicious with customers. Carry out an accurate stock take by implementing the Stock Take Procedure. Be safety conscious at all times. POLICY AND LAW COMPLIANCE Follow all company policies. Adhere to all state and federal laws. BRAND PROTECTION Understand Diesel brand values. Communicate the brand values to customers. Support Diesel brand image by always adhering to Diesel dress code. PHYSICAL DEMANDS The physical demands described must be met by an individual to successfully perform the essential functions of this job. Diesel is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform essential functions Required to stand and walk for up to eight hours in a workday. Required to lift and or move up to 50 to 60 pounds. Required to be able to engage in the following activities: Bending, stooping, reaching, twisting, grasping, pinching, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and work with cleaning solutions. The following vision abilities are required: close vision, distance vision, color vision, peripheral vision, depth vision, depth perception and ability to adjust focus. GENERAL REQUIRED EXPERIENCE Previous retail customer service experience. Excellent customer services skills. Ability to work in a fast-paced environment. Highly organized with exceptional time management skills. DESIRED SKILLS AND EXPERIENCE Experience in luxury / high-end clienteling environment. Proven sales track record and achievement of sales goals. 4+ years in premium / luxury commission sales environment. Multilingual (Spanish, Portuguese, Japanese, Chinese, Korean preferred). Job Types: Full-time, Permanent Additional pay: Commission pay Benefits: Dental care Paid time off Store discount Vision care Schedule: Holidays Monday to Friday Weekends Application question(s): Are you flexible and available to work day, evening, and weekend shifts? Are you in or around Yorkdale, ON? How many years of premium/luxury retail sales experience do you have? Education: Secondary School (preferred) Work remotely: No

    Application Medium:

    Apply Online
  • Type of Work:   No experience required

    Subway Restaurant is Hiring Full/Part Time!!! Experience Preferred But Not Necessary. We are looking for reliable and self-motivated, passionate, responsible, customer focused individuals who are looking for a rewarding career in the food service industry.The Sandwich Artist greets and serves guests, prepares product, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a major component of this position. Crew member exhibits a cheerful and helpful manner while greeting guests and preparing their orders.Please email resume to: sub25465@hotmail.com. Yorkdale Mall: 3401 Dufferin St, Toronto, ON M6A 2T9 and Downtown Location: 200 Front St W C-004, Toronto, ON M5V 3K2

    Application Medium:

    Apply via Email
  • Type of Work:   0-2 years experience required

    diptyque-- Our Luxury Fragrance House has established itself as one of the leading, most innovative brands in the home and personal fragrance industry today. We are recruiting a Full Time brand ambassador with relevant sales experience in the luxury sector for our Toronto location. The ideal candidate is sales and goal oriented and will assist in meeting and exceeding sales goals for our boutique. Responsibilities include but are not limited to: Purpose To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service. Enhance the client experience Greets and welcomes clients throughout all areas of the store Connects with clients in a genuine and meaningful way Provides clients advice and knowledge that they may not have realized they needed Makes every client interaction a personal and seamless experience Exhibits behaviors that support client satisfaction goal (KPI) Boost sales through omni channel and out of home base selling Educates self and client on merchandise, events, promotions, policy and services Demonstrates expert styling and brand knowledge Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel Graciously takes returns and offers options based on client’s needs Takes an omnitude approach to identify and recommend merchandise across all channels Utilizes selling tools and store technology to sell across all channels effectively Promotes benefits of the AYS program Achieves personal sales and boutique KPI goals Cultivate and grow client base Cultivates the client relationship through personalized connection Acquires and builds client base primarily through forming relationships with new clients and maintaining/retaining/building spend of existing clients Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business Champion operational excellence Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments) Follow and implement company policies and procedures Completes daily opening/closing checklists Contribute to team success Partners with others to provide the best client experience Actively creates a positive work environment through teamwork and collaboration Maintains positive working relationships throughout the company QUALIFICATIONS: Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus Proven ability to drive positive customer experiences that build loyalty and deliver measurable results Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen; Strong verbal and written communication skills and excellent organizational skills; Passion for the Beauty and Fragrance Industry; Flexibility to work a retail schedule which will include evenings, weekends and holidays.' 'Work Remotely No

    Application Medium:

    Apply via Email
  • Type of Work:   2-5 years experience required

    diptyque- Luxury Fragrance House has established itself as one of the leading, innovative brands in the home and personal fragrance market today. We are recruiting an experienced boutique manager, to develop and manage all aspects of the business, while upholding the highest level of customer service within our boutique. Job responsibilities include, but are not limited to: Drive store sales results to reach goals daily and achieve company targets Assist with team recruitment, training, and developing an effective sales team Coach and develop successful associates Effective communication with all levels of upper management Manage staff scheduling and approve weekly payroll Provide constructive feedback, resolve all concerns and take disciplinary action as needed Maintain strong product knowledge of the brand Implement and maintain visual and merchandise standards Build and maintain strong relationships with the team, customers, and colleagues Prepare daily, weekly, and monthly reports Suggest and implement business plans that will increase profitability Develop and execute store events Ensure company policy and procedures are adhered to Oversee store operations, including, but not limited to maintaining stock (organization, replenishment, and inventory control) and store cleanliness and general housekeeping Ad hoc projects as assigned Job Requirements: Previous luxury retail experience a must; Familiarity with this particular customer base a strong plus Strong business accountability and follow through Proven ability to drive sales results Coaching and staff development experience Experience creating and maintaining a strong clientele base Strong communication skills, both written and verbal Flexibility to work nights and evenings as needed

    Application Medium:

    Apply via Email
  • Type of Work:   2-5 years experience required

    diptyque- Luxury Fragrance House has established itself as one of the leading, innovative brands in the home and personal fragrance market today. We are recruiting an experienced Assistant Boutique Manager to assist the Boutique Manager. The ABM will represent the brand as a diptyque Ambassador by being a dynamic and inspiring leader possessing a strong background in relationship building skills, with both external and internal clients. OVERVIEW: The Assistant Boutique Manager is a preparatory role to the Store Manager and parallels the FM’s leadership presence. The ABM is a transformative leader, who serves as the key strategic partner to the Flagship Manager on all facets of the operation of their store. This individual is responsible for the development of a subset of selling leadership while indirectly leading all frontline leadership toward common goals. The ABM sets the standard for an outstanding customer shopping experience and drives the engagement of their team while strengthening relations and team spirit across the business. ESSENTIAL FUNCTIONS: Deliver performance metrics to plan in store. Analyze store metrics and partner with FM to drive sales with both internal and external clients. Contribute to daily/weekly/monthly business analysis and reporting. Cultivate a customer centric store culture; be a vocal advocate for needed improvements to support the in-store customer experience. Actively model outstanding customer care; participate in and lead the execution of top customer strategies. Achieve CRM KPI targets. Assist Store Manager with the development and implementation of Retail Action Plan. Provide constructive feedback to Management on Store performance. Execute merchandising strategies and provide suggestions based on sell-through Partner with FM to drive Boutique Associate engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent and feedback that drives employee engagement and retention. Partner with the FM to engage and develop client relationships through multiple channels. People Management when manager is absent (e.g. lead, motivate and coach team). Embody diptyque values in terms of grooming, language/storytelling and behaviors and ensures that the Staff is also aligned. Ensure diptyque’s positioning as a true luxury brand by providing the highest level of client care and satisfaction. Protect confidential company and/or client information. Be responsible for operations of store including but not limited to: opening and closing checklists, implementation and maintenance of company policies and procedures, cash handling, updating of store manual, relevant emergency procedures, employee training and education. Optimize store schedule, organize and plan activities ensuring that the available resources can manage the expected workload. Help prepare and animate daily briefings: Share and explain store performance + sales target on a daily basis to the team Communicate any information relative to diptyque/market/product/events Attend meetings and calls in manager’s absence. Stock management and product allocation. Assist in inventory optimization: monitor inventory levels (deliveries, saleables and non-saleables, transfers, warehouse returns). QUALIFICATIONS: Minimum of 3 years of sales management experience in luxury retail industry; beauty experience a plus Bachelor’s Degree in a related field is preferred; Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; understanding of retail KPIs. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results; Ability to manage competing priorities; be self-motivated, focused and proactive. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen; Strong verbal and written communication skills and excellent organizational skills; Passion for the Beauty and Fragrance Industry; Flexibility to work a retail schedule which will include evenings, weekends and holidays.

    Application Medium:

    Apply via Email
  • Type of Work:   No experience required

    Application Medium:

    Apply via Email
  • Type of Work:   2-5 years experience required

    Who We Are: Reformation is a fast-growing company that proves fast fashion and sustainability can coexist. With both our HQ and our own factory based in Los Angeles, we combine stylish, vintage-inspired designs with sustainable practices. We release limited-edition collections every week on our website and in our brick and mortar stores. We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2. Sales Supervisor: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals. Reporting to the Store Manager, essential responsibilities include but are not limited to: What You’ll Do: Consistently meet and exceed sales goals Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships Contribute to a technology led in-store experience for customers that both surprises and delights them Maintain extraordinary customer experience feedback scores on service evaluation through NPS. Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products. Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership Maintain seamless store operational procedures, maintain weekly workflow. Support merchandising presentation strategy and concept standards, lead and train staff as needed Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback Uphold and lead by example with all policies and procedures Display a dedicated approach to motivate and support sales associates Onboard new hires while providing in the moment coaching to improve performance of existing associates Contribute and lead through training and customer experience programs Maintain and manage a professional, healthy, and productive work environment alongside team in store What you’ll bring: Minimum of 3 years Retail Experience required. Experience working with a sales or retail organization and/or operationally intensive business. Ability to work in a fast-paced and ever-changing environment Strong interpersonal skills and the ability to interact effectively with diverse personalities Driven approach to take on new challenges with the self-motivation for your work and career Excellent communicator with a passion for people An effective and expedient problem-solver with a keen attention to detail Positive attitude and feels there is no task too small and no task too large Full Time, Hourly Available to work a minimum of 30 hours per week, but up to 40 hours per week Daily open availability across a full 7 day work week Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business) References required Benefits & Perks: Health, vision, and dental insurance for eligible employees Paid vacation, sick, holidays & volunteer time-off for eligible employees Mission based company + casual and entrepreneurial work environment 401K with company match Clothing discount To Apply: Please submit your resume and a short cover letter through the 'careers' section on our website telling us about yourself and why you are a great fit for Reformation!

    Application Medium:

  • Type of Work:   No experience required

    Are you looking for an opportunity to work with sales in a cutting-edge, global, luxury fashion-house? We are currently looking for full-time Client Advisors for our first Retail store in Canada, within the Yorkdale Shopping Centre, Toronto. The role As Client Advisor at Acne Studios you will be responsible for creating sales and business results along with a superior customer experience. We work with well-developed sales and customer relationship building processes. Your main tasks will be to care for our customers in the studio but also through the whole customer cycle to create sales and loyal customers. As Client Advisor you will support in delivering a superior customer experience through securing stock-taking, pricing, stacking and displaying the studio. You will also support in maintaining high quality administrative procedures for the studio. You will get to work in a global company with an international customer base in a team with dedicated and passionate colleagues. Our focus is to work closely with customers, building long-term relationships and you will receive a comprehensive training in retail sales. You We are looking for you who are passionate about fashion, the Acne Studios brand and driving sales and creating results. You need to have previous proven retail, CRM and client telling experience. You also need to be fluent in English. As a person you are highly-motivated with the ability to take own-initiative to solve issues while also being a supportive team-player with a desire to collaborate. You are social and out-going with the ability and interest to create relationships with others and the curiosity to understand the customers’ needs. You have a mindset for creating quality and you are reliable and punctual. We believe that you who can work in a fast moving and dynamic environment and adapt to different customers and situations will be successful in this position. In the retail business you need to be flexible with your working schedule. Apply today! We interview candidates continuously.

    Application Medium:

    Apply via Email
  • Type of Work:   No experience required

    Are you looking for an opportunity to work with sales in a cutting-edge, global, luxury fashion-house? We are currently looking for part-time Client Advisors for our first Retail store in Canada, within the Yorkdale Shopping Centre, Toronoto. The role As Client Advisor at Acne Studios you will be responsible for creating sales and business results along with a superior customer experience. We work with well-developed sales and customer relationship building processes. Your main tasks will be to care for our customers in the studio but also through the whole customer cycle to create sales and loyal customers. As Client Advisor you will support in delivering a superior customer experience through securing stock-taking, pricing, stacking and displaying the studio. You will also support in maintaining high quality administrative procedures for the studio. You will get to work in a global company with an international customer base in a team with dedicated and passionate colleagues. Our focus is to work closely with customers, building long-term relationships and you will receive a comprehensive training in retail sales. You We are looking for you who are passionate about fashion, the Acne Studios brand and driving sales and creating results. You need to have previous proven retail, CRM and client telling experience. You also need to be fluent in English. As a person you are highly-motivated with the ability to take own-initiative to solve issues while also being a supportive team-player with a desire to collaborate. You are social and out-going with the ability and interest to create relationships with others and the curiosity to understand the customers’ needs. You have a mindset for creating quality and you are reliable and punctual. We believe that you who can work in a fast moving and dynamic environment and adapt to different customers and situations will be successful in this position. In the retail business you need to be flexible with your working schedule. Apply today! We interview candidates continuously. If we find the right candidate the position may be filled before the last day of application.

    Application Medium:

    Apply via Email