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  • Type of Work:   No experience required

    Are you looking for an opportunity to work with sales in a cutting-edge, global, luxury fashion-house? We are currently looking for full-time Client Advisors for our first Retail store in Canada, within the Yorkdale Shopping Centre, Toronto. The role As Client Advisor at Acne Studios you will be responsible for creating sales and business results along with a superior customer experience. We work with well-developed sales and customer relationship building processes. Your main tasks will be to care for our customers in the studio but also through the whole customer cycle to create sales and loyal customers. As Client Advisor you will support in delivering a superior customer experience through securing stock-taking, pricing, stacking and displaying the studio. You will also support in maintaining high quality administrative procedures for the studio. You will get to work in a global company with an international customer base in a team with dedicated and passionate colleagues. Our focus is to work closely with customers, building long-term relationships and you will receive a comprehensive training in retail sales. You We are looking for you who are passionate about fashion, the Acne Studios brand and driving sales and creating results. You need to have previous proven retail, CRM and client telling experience. You also need to be fluent in English. As a person you are highly-motivated with the ability to take own-initiative to solve issues while also being a supportive team-player with a desire to collaborate. You are social and out-going with the ability and interest to create relationships with others and the curiosity to understand the customers’ needs. You have a mindset for creating quality and you are reliable and punctual. We believe that you who can work in a fast moving and dynamic environment and adapt to different customers and situations will be successful in this position. In the retail business you need to be flexible with your working schedule. Apply today! We interview candidates continuously.

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  • Type of Work:   No experience required

    Are you looking for an opportunity to work with sales in a cutting-edge, global, luxury fashion-house? We are currently looking for part-time Client Advisors for our first Retail store in Canada, within the Yorkdale Shopping Centre, Toronoto. The role As Client Advisor at Acne Studios you will be responsible for creating sales and business results along with a superior customer experience. We work with well-developed sales and customer relationship building processes. Your main tasks will be to care for our customers in the studio but also through the whole customer cycle to create sales and loyal customers. As Client Advisor you will support in delivering a superior customer experience through securing stock-taking, pricing, stacking and displaying the studio. You will also support in maintaining high quality administrative procedures for the studio. You will get to work in a global company with an international customer base in a team with dedicated and passionate colleagues. Our focus is to work closely with customers, building long-term relationships and you will receive a comprehensive training in retail sales. You We are looking for you who are passionate about fashion, the Acne Studios brand and driving sales and creating results. You need to have previous proven retail, CRM and client telling experience. You also need to be fluent in English. As a person you are highly-motivated with the ability to take own-initiative to solve issues while also being a supportive team-player with a desire to collaborate. You are social and out-going with the ability and interest to create relationships with others and the curiosity to understand the customers’ needs. You have a mindset for creating quality and you are reliable and punctual. We believe that you who can work in a fast moving and dynamic environment and adapt to different customers and situations will be successful in this position. In the retail business you need to be flexible with your working schedule. Apply today! We interview candidates continuously. If we find the right candidate the position may be filled before the last day of application.

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  • Type of Work:   0-2 years experience required

    What This Position is All About As a member of the Asset Protection team you will be accountable for all aspects of loss prevention as they relate to store and corporate objectives. You will have the ability to work productively with Customer and Associate groups within the store to ensure all objectives are clearly communicated and executed. You have a proven track record of searching out operational deficiencies as they relate to Asset Protection and the ability to apply effective solutions. Who You Are: Capable of generating new ideas and solutions to everyday challenges. Can effectively approach issues and identify opportunities from a unique perspective. Constantly looking for opportunity to improve the way things are done. You have a can-do attitude You have a flexible schedule, which can allow you to work evenings and weekends if need be You also have: Should have valid region/market specific security license. Only Exception - Nova Scotia and Saskatchewan license is not required. Awareness of retail procedures and criminal civil proceeding process is an asset As the Asset Protection Associate, you will: Actively assist in the co-ordination of the timely and accurate execution of all asset protection initiatives as per Company standards Effectively use of store communication systems as a vehicle for asset protection initiatives Conduct store audits, support store policies and procedures ensuring compliance Detect and arrest shoplifters and complete related documentation Execute Asset Protection procedures to reduce shortage Your Life and Career at HBC: Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount #HBAssetProtectionInvestigator Thank you for your interest with HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

    Application Medium:

  • Type of Work:   5+ years experience required

    Are you ready for an exciting new opportunity to work as a Boutique Manager for TAG Heuer? Our watches and chronographs are an authentic concentration of innovation, design and engineering for bold, open minded, and self-confident people who are connected to the future. We are seeking a dynamic, innovative, ambitious, results-driven, and experienced Boutique Manager that can ensure the store’s success through team performance and motivation, client-centric mindset, community engagement, and event conceptualization and execution. If you’re excited to lead TAG Heuer’s Yorkdale Boutique, we want to connect! Please submit your resume for immediate review. POSITION SUMMARY The Boutique Manager oversees all aspects of the retail store operations and leadership for the Sales Associate team. The successful candidate will possess the ability to: · Manage profitability, business planning and sales forecasting · Elevate and empower a team · Deliver entrepreneurial solutions to strategic challenges through self-driven innovation STRENGTHS FOR SUCCESS Defines strategies for maximizing sales and profits within the boutique Motivates selling specialists through accountability and empowerment Has a vision of how to create loyalty to the TAG Heuer brand Understands and builds connections within the broader community and market Collaborates to build viable marketing and event concepts Brings 360 leadership skills every day Negotiates and resolves conflicts with agility, empathy, and confidence High level communication skills with team members, customers, and corporate support Dedicated to meeting the expectations and requirements of internal and external clients REPORTING RELATIONSHIPS This position reports to the VP of Retail ESSENTIAL JOB FUNCTIONS Sales Generation: * Achieves annual sales targets by focusing on store associate individual performance targets, clienteling, product training, inventory management and product positioning · Analyzes available sales reports and data to determine the needs of the business and set business strategies · Sets individual sales goals for Sales Associates, ensuring goals reflect store business goals and continuously motivates staff to meet assigned sales and productivity goals · Actively coaches team to enhance client discovery and relationship management · Delivers product knowledge and sales techniques in order to maximize sell-through · Demonstrates an in-depth knowledge of the merchandise; ensures selling staff is fluent in all aspects of product knowledge · Demonstrates sales leadership for staff by playing a leading role on the selling floor Client Experience and Engagement: · Ensures all Sales Associates provide the highest level of customer service · Directs clienteling program in store creating an appointment driven business · Manages client database and utilizes information to increase sales and client contact · Resolves all client concerns and complaints quickly and effectively · Assists Sales Associates with ad hoc customer service issues · Delivers consistent elevated hosting in store · Manages annual marketing budget – formulates marketing strategies, works closely with corporate-based marketing teams to drive approved concepts through to completion (evaluates ROI of each initiative) * Formulates event ideas for VP, Retail’s review; executes approved initiatives * Works closely with corporate-based public relations team to execute in-store press and brand events Operations: · Controls store expenses and maintains budgets continually striving to reduce costs · Schedules staff to maintain adequate floor coverage while maintaining payroll budgets as a percentage of sales · Ensures cash control procedures are properly followed · Communicates inventory needs to support business goals and monitors the movement of all inventory (executes all shipping/receiving policies and procedures) · Meets inventory accuracy and shrink requirements. Conducts daily inventory counts and compares in-store quantities to POS system data. Reconciles all discrepancies with home office daily · Ensures staff is trained in all areas of appropriate register usage and maintenance · Ensures facility maintenance, presentation and organization · Exhibits proficiency in computer programs used by the company including: Word, Excel, PowerPoint and POS system Merchandising/Visual: · Implements and maintains all merchandising directives and ensures execution of effective merchandising strategies · Ensures the selling floor is neat, clean, organized and displays, fixtures and show windows are reflective of current visual direction Human Resources: · Recruits, trains, and develops a diverse top tier team · Ensures any open positions are filled in a timely manner with high potential talent · Supports, implements and provides follow-up for all training programs, seminars, etc. · Continually gives feedback coaching the team in the moment · Creates accountability via monthly touchbases and provides constant feedback to ensure results · Proactively and effectively addresses any human resources related matters partnering with HR when necessary Ensures integrity of Sales Associate timekeeping and the related payroll processing of associate punches KNOWLEDGE, SKILLS & ABILITIES Ø Minimum of 5 years store management experience encompassing above essential functions Ø Experience working in a luxury retail environment Ø Track record of increasing sales and build revenue and profitability Ø Demonstrated ability to develop a business through client engagement leveraging data, promotional and event strategies Ø Experience with training, developing and retaining sales staff Ø Robust skillset in Excel, PowerPoint, and other business software Ø Ability to adeptly manage multiple projects simultaneously with strong attention to detail Ø Demonstrated ability to communicate with customers, co-workers, and business contacts in an engaging, empathetic, and professional manner Ø Ability to work independently with minimal supervision Ø Agility and flexibility in handling complex challenges Equal Employment Opportunity The Company provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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  • Type of Work:   2-5 years experience required

    SUCCESS DESCRIPTION As a leader within Giorgio Armani Corporation, you will be part of a diverse leadership and sales team, who you will inspire and motivate each day. You will work with the General Manager to align the entire team on driving sales, providing an excellent client experience, building strong talent and ensure the store operates efficiently and effectively. Your ability to combine entrepreneurial spirit, passion for the brand and knowledge of the luxury/retail business with organizational skills to manage the store will greatly influence the client and associate experience. As an Assistant General Manager, you will also provide input on merchandising, marketing, and client relationship strategies. Your daily presence on the sales floor will provide you the opportunity to understand the business on the front line, and you will have the opportunity to use the insights to improve the store’s business. You will help shape and execute store strategies to build trusting relationships with clients and associates to drive revenue. In addition, you will be accountable for ensuring appropriate communications are cascaded throughout the team. To succeed in this role you are willing to lead by example and with integrity, collaborate, be intellectually curious, strategic, lead through ambiguity and change and results oriented. As a key support for the General Manager, you will also be responsible for the end-to-end management of the store and its team, including labor and supply budget. DUTIES & RESPONSIBILITIES DRIVE RESULTS ▪ Inspire sales team to drive revenue to achieve or exceed sales plans and profitability expectations for the store ▪ Execute strategies and associate goals to maximize store sales and create action plans to meet commercial objectives ▪ Leverage awareness of market, competitors and local client activation strategies to analyze business relative to competitive landscape and local trends ▪ Provide input into merchandise strategy based on local needs to support sales strategies EXCELLENCE IN CLIENT EXPERIENCE ▪ Build exclusive, long-lasting, trusting relationships with clients by leveraging Client Relationship Management (CRM) strategies to ensure reachability expectations are met ▪ Promote a client centric sales experience that is representative of the brand and achieves Key Performance Indicators (KPIs), i.e. Conversion and UPT targets ▪ Ensure team is establishing connection with clients in line with brand and selling ceremony expectations (Client Journey) to build relationships and drive client retention ▪ Coordinate OMNI channel and client initiatives (CRM) aligning team on in-store execution TALENT MANAGEMENT ▪ Responsible maintaining a positive and energetic team culture, with a high performing sales team ▪ Motivate team through positive feedback and celebrate individual/team accomplishments ▪ Partner on Talent Acquisition for store, proactively recruiting and identifying candidates that reflect our expectations of client experience and brand ▪ Responsible for the end-to-end Associate experience, ensuring onboarding to off boarding and all phases in between are managed to standard. Focused attention on implementation and follow-up on all training programs, including Product Knowledge and Client Service ▪ Maintain a frequent cadence for reviewing associate performance and take thoughtful action to quickly hold associates accountable for results in partnership with the General Manager and Human Resources VISUAL ▪ Ensure visual merchandising and presentation reflects brand standards and compliance to directives ▪ Execute all corporate merchandising directives ▪ Analyze product results across all departments to evaluate successes and opportunities, and action plan to drive growth or course correct where needed in partnership with General Manager ▪ Ensure the selling floor is neat, clean and organized and reflects the correct visual image OPERATIONAL EXCELLENCE ▪ Accountable for operational excellence, including achieving Inventory targets ▪ Responsible for effectively communicating with appropriate business partners, as it relates to inventory matters (capacity, allocation and logistics) ▪ Ensure up-to-date permits and inspection certificates are available in-store ▪ Ensure proper and efficient maintenance of all back of house systems inclusive of receiving stock shipments, transfers, markdowns and handling of defective merchandise ▪ Ensure the compliance of all company policies and procedures EXPENSE OPTIMIZATION ▪ Support General Manager in achieving store Profit & Loss results, specifically revenue and labour expense ▪ Manage store schedule ensuring talent is planned to drive sales and meet client experience needs ▪ Share insights based on analytics to influence store budgets and staffing structures MANAGER-ON-DUTY ▪ Set the example and act as the Manager-On-Duty (MOD) delivering a strong client experience and achieving sales targets through the sales team for a given period of time ▪ Lead the team that delivers the experience, every day with every visitor. Acts as the ambassador for the brand and sets this expectation for each of the associates. Creates brand awareness, motivates people, and delivers financial results. QUALIFICATIONS & SKILLS ▪ Minimum Three (3) years of experience in similar retail management field ▪ College/Post-Secondary degree preferred ▪ Excellent communication (verbal and written) skills and the ability to influence partners and motivate direct reports ▪ Demonstrated experience in executing Sales Management Trainings and Presentations ▪ Proficiency with Retail Systems and Office programs, i.e. Excel, Word and PowerPoint ▪ Open availability and able to work a flexible schedule, including holidays, nights and weekends ▪ While not required, Italian, Spanish, French, Mandarin or other language skills are considered a strong asset PHYSICAL DEMANDS ▪ Sitting at desk – Frequent ▪ Standing/Walking within store environment – Frequent ▪ Lifting/Carrying up to 50 lbs boxes, mannequins & other items – Occasional ▪ Push/Pull moveable shelving and doors – Occasional ▪ Climbing stairs and ladders – Occasional ▪ Reaching below/above should to reach higher items on shelves – Frequent ▪ Fine Motor Tasks: computer use, garment steaming, applying removing sensor tags etc. - Frequent ▪ Auditory & Vision: hear & see safety signals, read labels, registers, computers etc. - Constant COGNITIVE DEMANDS ▪ Communication: verbal & writing – Constant ▪ Supervise Teams: direct team members, monitor performance, ensure safety – Constant ▪ Plan: strategize to drive business – Constant ▪ Fine Audit/Analysis: accuracy of transactions, inventory etc. – Frequent ▪ Administrative Tasks: various – Frequent

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  • Type of Work:   0-2 years experience required

    You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

    Application Medium:

  • Type of Work:   No experience required

    Full Job Description At Chick-fil-A Yorkdale Mall, the Team Member role is more than just a job, it's an opportunity. Get in on the ground floor and join our team with plenty of future leadership positions! You'll have the chance to work in a positive environment, experience intentional professional development, enjoy Sundays off, be paid a competitive wage, and accommodated with flexible scheduling. Join Our Chick-fil-A Team and Receive: Wage: $15.00/hr (Wage Increase to $16.50/hr upon completing 90 Day Evaluation) Team Member driven availability. Meal Discounts Leadership and Professional Development Opportunities Scholarship opportunities of $2,500 per year. (In 2019, Chick-fil-A was proud to award $15.34 million to more than 6,000 Team Members. Experience: No Restaurant Experience Required. Availability 30 to 40 Hours, at least 3 weekdays + Saturday (3-4 days). General Responsibilities Embody the Mission & Core Values of Chick-fil-A Yorkdale Mall. Use our CORE 4 model Provide Second Mile Service, going above and beyond to ensure excellent customer service. Rigorously adheres to food safety and restaurant security policy. Handle customer inquiries, questions, and complaints. Retaining and following all restaurant policies, procedures, and requirements. Know all relevant standard operating procedures and pass required assessments or activities with 80% or higher. Consistently follow all cash handling policies. Consistently follow all food safety and physical safety policies. Quickly bag and deliver food with order accuracy Follow procedures to ensure Operational Excellence Raw, hot, and cold food production, meal assembly, and food and ingredient preparation. Maintains an exceptionally clean, safe, and sanitary work environment and works in a way that does not create a mess. Job Requirements: Hospitality Focused Mindset. Enjoys Fast-Paced Environments. Relates to others with sincere care and loyalty. Able to navigate and use POS touch-screen technology Able to stand and walk for long periods of time. Must be able to bend and lift loads up to 50lbs. Must be able to push and pull carts weighing up to 100 pounds. Leads with wisdom and humility in decision making. Works well independently and in a team environment. Embodies a servant spirit with strong sense of stewardship. Teaches and enriches others through leading by example. Demonstrates curiosity and growth mindset. Driven equally by creating positive results and relationships. Application Process: Please leave your resume with a manager onsite. You’ll be invited to schedule an interview with our team. Spots fill up quickly on a first-come-first-serve basis. We’re looking forward to talking to you soon! Job Type: Full-time Salary: $15.00-$16.50 per hour

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  • Type of Work:   0-2 years experience required

    RW&CO. offers fashions catered to men and women who take pride in looking sharp on all occasions. With curated collections of well-crafted city wear featuring a strong attention to detail, the company is dedicated to style, fit and fashion. The Talent that makes up RW&CO shares the same qualities as our brand: curious, customer centric, & constantly evolving. Sound like you, become the ultimate #RWinsider and start your #RCLcareer today! Are you a lover of fashion? Do you stay current on trends? Do you enjoy engaging with customers? Than this role is for you! As a Fashion Associate, you will focus on delivering an exceptional customer experience to every customer through your genuine ability to make our customer feel comfortable, cared for and confident. Day in the life (What you will do): • Provide an amazing shopping experience that will encourage positive customer connections and loyalty • Perform register functions while using your sales, promotion and product knowledge to drive add-on sales • Cover the sales floor and help ensure all visual standards are met Who you are (What you will bring): • Previous sales or customer service experience is an asset. • Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience • Ability to work evenings and weekends. What we offer (Why work with us): • A competitive benefits package (Full Time Employees Only) • Paid Time Off ( Sick Time, Flex Days & Vacation (Full Time Employees Only) • Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement • 50% discount at all Reitmans (Canada) Limited brands (Penningtons, Reitmans & RW&CO.) • Generous Employee Referral Policy (50$-500$) If this inspires you…let’s talk. Send us your resume today!  By the way, did you know that Reitmans (Canada) Limited has several hundreds of stores all across Canada and three fashion apparel banners? Get ready to join the Canadian fashion retail icon, with a great success story where you can have a voice and make a real difference.  There are many ways to wear a career at RCL! #ReadytoRCL  Reitmans (Canada) Limited is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for providing an accessible candidate experience.  We thank all applicants. Only selected candidates will be contacted.

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  • Type of Work:   2-5 years experience required

    The Store Manager is an important role within our retail operations. You are responsible for the overall accountability of the success of our store. You will own the in store customer journey, the financial targets and delivery of business critical updates into the stores which are designed to drive sales. You’ll be spending the majority of your time on our busy shop floors, creating fun environments, while engaging team members and customers alike with your positive influence and energy. Upskilling and equipping team members with the available tools to succeed through clear communications and interaction will be key to delivering sales targets. Our stores are fast paced and constantly moving forward, and as store manager you’ll need lots of energy, passion and tenacity to deliver brand expectations. ⦁ You are customer and team centric and will have excellent people management skills; You strive to get the best from your team, identifying strengths and ability to put the passion of individuals before the task at hand. You have a proven ability to grow our talent with strong examples of team development and progression ⦁ Your enthusiasm and presence is felt across the store and through your team (even when you are not there). You possess strong relationship management skills, creating fun and inviting environments for both team and customers - you're a natural host of the party ⦁ An active profile of the brand, you network with confidence, building positive relationships with peers and brand leadership alike - you're on the radar ⦁ Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward.

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  • Type of Work:   2-5 years experience required

    Are you someone who is passionate about following the latest fashion trends? Does leading a team excite you? Than this opportunity is for you! As a Team Lead, you will report to the Store Manager and support the Management Team in creating a team environment, which fosters inclusivity and positive connections. You will strive to achieve store success by directing and leading the team to achieve store objectives, which include sales and profit goals, recruiting, performance management, training, and development. Your ability to adapt to various situations, environment, challenges, job duties and work schedules will be crucial to your success. Day in the life (What you will do): Ensure store is achieving company objectives and KPI goalsProvide store leadership by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and schedulingImplement merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shopCoach, mentor and provide on the spot feedback to team members.Maintain an effective and open line of communication with Store Manager and District Manager.

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  • Type of Work:   0-2 years experience required

    Tumi Overview: Since 1975, TUMI has been creating world-class business and travel essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. Designed in America, for Global Citizens everywhere. The brand is sold globally in over 75 countries through more than 1,900 points of sale. For more about TUMI, visit www.TUMI.com. Brand Detail: INTEGRITY Our standards are exceptional, and we stand by everything we do. PASSION We treat our products, people and clientele with the total dedication they deserve. INNOVATION When it comes to forward thinking, we are foremost. GLOBALISM We are all Global Citizens and look to contribute to a global community. ENTREPRENEURIAL SPIRIT Each of us is empowered to create personal and collective progress. Position Summary: As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand. Key responsibilities: Manages and coordinates the daily activities of the store and the daily activities of the sales staff while ensuring all are engaged in promoting and selling products to ensure client satisfaction. Ensures each client receives outstanding client service; greets and acknowledges every client and develops new client relationships to increase sales and build brand loyalty. Ensures our clients receive superior after sales service. Attains monthly sales goal and delivers increases in other KPI goals (conversion, UPT and DPT). Assists the Store Manager and Assistant Manager with training sales associates. Merchandises store as directed by visual guidelines and ensures that all stock is well maintained and in good condition. Qualifications: To be a great fit for the TUMI retail team, you: Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment Are a team player who values a collaborative environment Possess a “client first” service mentality Have strong sales and client experience, particularly in the luxury market Can demonstrate proven success in meeting sales goals and achieving KPI’s Have a strong sense of integrity and an ability to lead by example Associate Benefits: Career pathing Training Paid time off Medical, dental, vision, life insurance Pet Insurance Tuition Reimbursement Work-life balance Tumi…..Perfecting the Journey

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  • Type of Work:   0-2 years experience required

    Overview of the Assistant Manager of Sales and Service role You will support the management team in achieving goals by providing world-class service. You will serve as a role model for building relationships with customers. You will supervise to ensure appropriate staff coverage in all areas of the store. Responsibilities • Lead the store team to create an exceptional experience for customers and exceed sales goals • Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience • Reinforce customer service principles by coaching staff on their successes and challenges • Utilize “Selling Essentials” and training resources to educate team on product, improve selling skills and achieving business goals • Create a positive environment where all associates are treated fairly and with dignity in accordance with our “People First” Philosophy • Ensure timely resolution of client service issues including delivery, pick-up, and outstanding issues through effective use and management of client information reporting system Criteria • Excellent communication, organization and leadership skills • Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner • Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities • 2-3 years of previous retail sales experience or management experience in a customer service related field Physical Requirements • Must be able to be mobile on the sales floor for extended periods of time • Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques • Full time associates are expected to have open availability to meet the needs of the business. Our Mission Around Diversity, Equity & Inclusion We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated. Our Company Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas

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