Moose Knuckles is premium Canadian sportswear crafted for the True North strong and free. We make killer gear, jackets and bomb-proof parkas all perfectly tailored for city living. We’re ballsy, we go all out, no-holds-barred— whether it’s a wild night or the wild country. We’ve got you covered. Welcome to Moose Knuckles.. Welcome to Canada.
Hours Per Week: 40Moose Knuckles is looking for an Assistant Manager of Operations to join our crew! You should be well versed in both service and back of house operations. Your focus will be on efficient and effective operations management, with a strong attention to detail, experience in shipping and receiving, and moving inventory with ease. You’re confident, innovative and come with experience in the industry at a large volume luxury operation. You work hard and you play harder! Some of what you’ll do: • Support strategies and initiatives implemented by GM to achieve and exceed business goals &targets through EPIC management and feedback in the shifting of stock • You understand how to set up a BOH from scratch and make it your space. Mess it up, answer to you. • Operate the business like you own it. Maintain productivity and profitability of the store through effective supply ordering, product management, and loss prevention • Follow the rules; understand and comply with all company policy, procedures and operations • Ability to maintain merchandising standards and execution • Participate in the training, motivating, building and developing back of house associates, BOH team and back of house lead • Be the role model the Moose Knuckles culture with all crew members and elevate the customer experience through a strong and elevated back of house operational standard • Be part of creating a culture, where employees are engaged in areas of product, merchandising,operations, customer service, sales and growth • Manage your team through effective development, observation and coaching • Know the general ins and outs of HR policy and adhere to an enjoyable yet professionalenvironment • Epic selling skills despite your back of house placement, and willingness to get your hands dirty with your team to get the job done in the back and on the floor • Honor Moose Knuckles values of diversity and inclusion in every area of the business Some of what you’ll need: • 3-5 years of retail management experience in an operational management role • Excellent leadership skills, strong communication and teamwork • Dynamic, customer oriented • Detail oriented • Proven analytical skills • Professional attitude and behavior; versatile, proactive and the ability to work under pressure • Passion for the brand • An appreciation of fashion, product knowledge and quality • Understanding of how to elevate service through strong store operations • Creative intellect
- Apply via the web
Hours Per Week: 25Moose Knuckles is looking for sales associates to join our crew. We dare to be different, and you should too. Service for us is about being authentic, irreverent and honest. We elevate the experience by being ourselves. You have luxury experience, and know the importance of quality craftsmanship, product knowledge, outreach and genuine connections. You elevate the experience at each step of the customer journey and drive for better results every shift. Some of what you’ll do: • Selling, clientelling and providing a memorable experience to each customer • Engaging in conversation in a genuine manner • Providing relevant and detailed product knowledge in each customer interaction • Providing speedy service • Completing large transactions with high level of attention to detail • Taking customer information for follow up and email blasts • Keeping the store clean and maintaining strong visual standards • Restocking sales floor and keeping store tidy during downtime • Understanding the importance of diversity and inclusion and how it plays a role in our day to day interactions with each other and with customers • Follow the rules; understand and comply with all company policy, procedures and operations Some of what you’ll need: • Minimum 2 years of mid-luxury or luxury experience • You call your most valued customers when there is something they’d love • You know all the key performance points around our jackets and deliver them with charm • You know how to elevate an experience for everyone that walks in our door • You always drop what you’re doing when customers walk in, offer water, a smile and a joke. • You are honest with the customer. • You know teamwork makes the dream work. • You’re not afraid of losing a sale if your co-worker can sell it better. • You know if you can lean, you can clean, and nobody needs to tell you to get a move on.
- Apply via the web